Privacy Policy | Falconhurst Holiday Let

1. Introduction

Welcome to Falconhurst Holiday Let ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our property.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Cliff and Ann Southcombe
Contact Email: falconhurstbay@gmail.com
Phone: +44 (0) 7967686430

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Make a booking enquiry through our website or email
Book accommodation directly or through Booking.com
Contact us with questions or feedback
Stay at our property

Personal Information

The personal information we may collect includes:

Identity Data: Name, title
Contact Data: Email address, telephone number, postal address
Booking Data: Arrival and departure dates, number of guests, special requirements or requests
Communication Data: Your correspondence with us

Technical Data

When you visit our website, we may automatically collect:

IP address
Browser type and version
Time zone setting and location
Operating system and platform
Pages visited and time spent on pages

3. How We Use Your Information

We use the information we collect for the following purposes:

To process bookings: Managing your reservation, communicating check-in details, and providing information about your stay
To respond to enquiries: Answering your questions about availability, pricing, or the property
To improve our services: Understanding how guests use our website and improving our accommodation
To comply with legal obligations: Meeting our legal and regulatory requirements
To protect our interests: Enforcing our terms and conditions and protecting our property

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Contract: Processing necessary for the performance of a contract (your booking)
Legitimate Interests: Processing necessary for our legitimate business interests, such as responding to enquiries and improving our services
Legal Obligation: Processing necessary to comply with legal requirements
Consent: Where you have given explicit consent for specific processing activities

5. Sharing Your Information

We may share your personal information with:

Booking Platforms: If you book through Booking.com or similar platforms, your data is also subject to their privacy policies
Service Providers: Cleaning services or maintenance providers who need limited information to provide services at the property
Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

Booking Records: 6 years after your stay (for tax and legal purposes)
Enquiry Data: 2 years if no booking is made
Marketing Data: Until you unsubscribe or withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restriction: Request restriction of processing in certain circumstances
Right to Data Portability: Request transfer of your data to another organisation
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at falconhurstbay@gmail.com.

8. Cookies

Our website uses cookies to enhance your browsing experience. When you first visit our site, a cookie consent banner allows you to choose which cookies to accept.

We use essential cookies (to remember your consent preferences) and, with your permission, analytics cookies (Google Analytics) to understand how visitors use our site.

We do not use marketing or advertising cookies. Analytics cookies are only loaded after you give explicit consent.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Guest Information During Your Stay

When staying at Falconhurst, we may collect additional information for safety and security purposes:

Guest register information (required by law)
Vehicle registration numbers (for parking)
Emergency contact details

This information is kept securely and only used for the purposes stated.

11. Third-Party Links

Our website may contain links to third-party websites (such as Booking.com). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Children's Privacy

We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first at falconhurstbay@gmail.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: falconhurstbay@gmail.com
Phone: +44 (0) 7967686430
Address: Falconhurst, Robin Hoods Bay, Whitby, North Yorkshire